Privacy Statement

Last Updated: August 19, 2026

This Privacy Policy describes how VANTELON LLC doing business as VEXIPIEN (“VEXIPIEN”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from vexipien.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By accessing or using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use or access our Services.

1. Information We Collect

We collect personal information about you from various sources to provide, improve, and secure our Services. The types of personal information we collect include:

A. Information You Provide Directly to Us

  • Contact & Identification Information: Your name, billing address, shipping address, email address, and phone number.

  • Order & Transaction Information: Details about the products you view, add to cart, or purchase, transaction history, order notes, and payment confirmation (we do not store full credit card numbers; payment data is handled securely by certified third-party processors).

  • Account Information: Username, password, order history, and saved preferences if you create an account on our Site.

  • Customer Support & Communications: Any information you provide when contacting our support team, submitting inquiries, product reviews, or participating in surveys/promotions.

B. Information Collected Automatically

When you navigate the Site, we automatically collect certain device and browsing information through cookies, log files, and web beacons:

  • Device Information: IP address, browser type, operating system, device model, time zone setting, and language preferences.

  • Usage Information: Pages or products viewed, search terms, referring/exit URLs, time spent on pages, and clickstream data.

C. Information from Third Parties

We may receive information about you from third-party service providers, including:

  • Shopify: Our e-commerce platform provider that powers our online store.

  • Payment Processors: Payment processors (e.g., Shopify Payments, PayPal, Apple Pay, Stripe) to confirm payment completion.

  • Marketing & Analytics Partners: Analytics providers (such as Google Analytics) and advertising networks (such as Meta, TikTok, and Pinterest) that help us measure site performance and deliver relevant ads.

2. How We Use Your Personal Information

We use your personal information for the following business and commercial purposes:

  • Fulfilling Orders & Providing Services: Processing your payments, arranging for shipping and delivery, sending order confirmations, invoices, tracking updates, and managing returns or exchanges.

  • Customer Support: Responding to your inquiries, questions, feedback, and providing technical support.

  • Marketing & Promotions: Sending promotional emails, SMS notifications (if you opted in), special offers, and personalized product recommendations. You may opt out of marketing communications at any time.

  • Site Optimization & Analytics: Monitoring website performance, troubleshooting technical issues, understanding customer shopping behaviors, and improving store navigation and product offerings.

  • Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.

  • Legal Compliance: Complying with applicable laws, government requests, tax reporting, and enforcing our Terms and Conditions.

3. How We Share Your Personal Information

We do not sell your personal information for monetary compensation. We share your information only under the following circumstances:

  • Service Providers: We share personal information with third-party vendors who perform services on our behalf, including website hosting (Shopify), payment gateways, order fulfillment and shipping carriers (e.g., USPS, UPS, FedEx), email/SMS service providers (e.g., Klaviyo), and analytics platforms.

  • Business Transfers: If VANTELON LLC undergoes a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction.

  • Legal & Law Enforcement: We may disclose your information if required by law, subpoena, warrant, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

  • With Your Consent: We may share your information with your explicit permission.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to operate the Site, remember your preferences, keep items in your shopping cart, and deliver targeted advertising.

  • Essential Cookies: Necessary for the operation of the website and checkout process.

  • Analytics & Performance Cookies: Help us understand website traffic and visitor interactions.

  • Advertising & Marketing Cookies: Help deliver relevant advertisements across third-party platforms.

Managing Cookies: You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Note that disabling essential cookies may impact the functionality and checkout process of our Site.

5. Your Privacy Rights (U.S. State Privacy Rights)

Depending on where you reside in the United States (including California under CCPA/CPRA, Virginia, Colorado, Connecticut, and other states with applicable privacy laws), you may have the following rights regarding your personal information:

  • Right to Know / Access: The right to request details about the categories and specific pieces of personal information we collect, use, and share.

  • Right to Delete: The right to request the deletion of your personal information, subject to legal exceptions.

  • Right to Correct: The right to request corrections to inaccurate personal information we maintain about you.

  • Right to Opt-Out of Targeted Advertising / Sharing: The right to opt out of the processing or sharing of your personal information for cross-context behavioral advertising.

  • Right to Non-Discrimination: We will not discriminate against you (such as charging different prices or denying goods) for exercising any of your privacy rights.

How to Exercise Your Rights:

To exercise your rights, please submit a verifiable request by emailing us at support@vexipien.com with the subject line "Privacy Rights Request". We will verify your identity before processing your request.

6. SMS Marketing Privacy & Terms

If you opt in to receive text messages from VEXIPIEN, we will collect your mobile phone number. We use this information to send you order updates, abandoned cart reminders, and promotional messages.

  • Opt-Out: You can unsubscribe from SMS marketing at any time by replying STOP to any text message received from us.

  • Help: Reply HELP for support or contact us directly.

  • Privacy Assurance: Mobile phone numbers and opt-in consent for SMS marketing will never be shared, rented, or sold to third parties for their own promotional or marketing purposes.

7. Data Security and Retention

We implement industry-standard physical, electronic, and administrative safeguards (including SSL encryption) to protect your personal information against unauthorized access, loss, or misuse.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy accounting, tax, or legal requirements, and resolve disputes.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13 (or under 16 where applicable by law). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such data.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, business practices, or service features. We will notify you of material changes by updating the “Last Updated” date at the top of this page. We encourage you to review this page periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Company Name: VANTELON LLC

  • Brand: VEXIPIEN

  • Mailing Address: 850 Washburn Ave., Louisville, KY 40222, United States

  • Email: support@vexipien.com

  • Website: https://vexipien.com